Here is an email I received from someone I know very well. This is her story and it's always good to share this information. Because she works full time, she does a lot of online ordering. Good thing she's on top of everything!
On Nov 30/21, I received an email from Wal Mart stating
that my order is in progress. I logged into my Wal Mart account and
discovered that someone ordered $300+ worth of stuff (mostly
grocery items) to be delivered to a business in Montreal, QC. I live
in BC, and was certainly not travelling at the time; I do not know anyone in
QC. I did not place the order and no one else in my family orders from
Wal Mart.
I tried to cancel the order on Wal Mart's website, and there was no option to allow me to do it, so I called them. I explained to the man who answered that there is someone who hacked into my account and is in the process of ordering goods, and they cannot ship the order. He advised me that he would take care of this. I did not get the feeling he would take care of it, so I called Visa and advised them that the pending charge was fraudulent, and they stopped the charge from going through on my account, cancelled my card and issued me a new one.
I then went back into my Wal Mart account, deleted my saved Visa information and changed the password (to a complete nonsense password, about 16 numeric, and alphanumeric characters that I had to write down to remember).
The kicker is that when I went back into my Wal Mart account
the next day, after the Visa information was deleted and the password was
changed, there was a TV sitting in the shopping cart. The fraudsters
hacked in again and tried to shop some more, but obviously couldn't get very
far!
I then called Wal Mart back and they suspended the account.
To add icing to the cake, On Jan 21/22, my husband received a phone call from Visa. He got the phone call rather than me because he is the primary holder of our account. They said that Wal Mart was disputing our dispute. My husband told Visa the story, and the Visa rep chuckled and thanked him. We never saw the charge go through on our Visa card.
After this occurrence, I have deleted all saved payment information from my store accounts, and have just learned to enter them in manually every time I shop on line.
