Since 2016, the RCMP Parent Helpline has assisted the parents of young people, aged 18 years and younger, who call and are concerned about their children getting drawn into illegal activities, such as drug use or gang violence.
"Some people just don't know what to do, or where to turn, but we'll try our best to help. It is part of our commitment to the public and our youth," says Cpl. Mike Dougherty, of the Surrey RCMP Youth Section.
Through the helpline, parents or guardians can be connected with the detachment's specialized youth officers and counsellors who assist them in finding access to resources, police information and intervention services.
Parents who call the helpline can leave a message — either in English, French or Punjabi — stating their name, phone number and concern. The call will be returned within 24 hours, between Monday and Friday.
In 2017, 80 callers received services after contacting the helpline, up from 63 in 2016.
Dougherty triages the calls and then refers them to the appropriate individual.
Sometimes the cases land in the lap of Cst. John Wilson, who works with the Surrey Wraparound Program. Wilson is one of two Wraparound officers at the detachment who will help find the right supports for troubled young people.
"If the helpline refers a case to us, we'll do an assessment," says Wilson. "We'll check with the school to see if they're going to school, determine if any of the child's behaviour has changed and, if needed, we'll arrange to meet with the child and their parent to determine a plan of action."
And for the most part, Wilson says the youth are receptive to the help. "It's rare we'll get a kid with an F-you attitude. I think deep down they know we're not there trying to sink them. Ultimately it's up to them if they want our help," says Wilson, who adds parents must also be committed to guiding their kids.
"Just being involved in your child's life can help, and ensuring they're involved with positive activities can keep them away from trouble," says Wilson.
RCMP Parent Helpline at 604-599-7800
I admire the Surrey RCMP for all the work they do in the community. I hope the new mayor doesn't turf the RCMP for a city police force.
