My daughter slipped on the ice in the Costco parking lot last Thursday. She had a lot of pain in her ankle and it was swollen. She waited until the next morning and it was still sore so she called "811" (our Nurse Line in BC). She talked to a nurse who took all the information and told her to go to Urgent Care. The nurse tasked how long it would take her to get there. It was about a 25 minute drive and when she arrived, they were waiting for her! There were lots of people sitting on chairs, but she was taken as a "priority"!
They put her in an office, took her blood pressure, temperature and told her to go to the X-ray facility in the next building. They were waiting for her! She went right in. She went right back to Urgent Care and before she could sit in an empty chair, they told her to go directly to a room where the doctor was waiting! Thankfully she didn't break anything, but had a bad sprain. They told her to stay off of it, what to expect and what to do/not to do. She was amazed by the quick efficient matter it was dealt with. She is slowly getting better.
If anyone has a medical problem in British Columbia, call 811 first! If you live in Cloverdale or South Surrey, a new Urgent Primary Care Center opened this week on Wednesday!
Hours of operation
Urgent care:
Open 7 days a week, including statutory holidays:
9:00 a.m. – 8:00 p.m.
Primary care (by appointment):
Monday to Friday: 9:00 a.m. – 4:30 p.m.
For patients already connected with a family doctor or nurse practitioner.
If you need urgent care, your first step is to register as a patient.
