We have Rogers/Shaw Xfinity TV. The top one on the picture. The box is smaller than a 1950's cigarette pack. Our TV is getting old and we also have a surround sound unit that is older. Our TV would go black, then go back on again. This has been happening for a while. Then our sound would cut off for 15 seconds, sometimes 30 seconds. PVR recordings were not working right! It was so frustrating,
We have a newer larger TV upstairs so we went up to watch TV. It was doing the same thing on the newer TV so we figured it was the Rogers/Shaw connection.
I went online and found this:
Perform a System Refresh directly from your TV to resolve channels or box glitches. Press the A button on your voice remote, select System Refresh on the screen, and press OK to confirm. The process takes about 10 to 20 minutes, and the box will reboot automatically.
Our TV is now clearer and the audio is much better. No more blackouts or sound loss!
I told Cheryl about it and she just texted me and said "The picture on our TV looks way better with the restart!"
It saved calling in, hearing music have someone tell me to unplug and replug. Yes, I did that three times and it didn't work. So I thought "search Rogers/Shaw Xfinity problems and I found what we needed. I enjoy repairing technology!
I'm glad the old Sony TV and sound system is still working! If you are sight impaired Rogers will send you a big button digital remote for no extra charge!
